Service Delivery Advisor at the African Union (AU)


Each country on the African Continent has one or more voting members in the continental entity known as the African Union (AU). To replace the Organization of African Unity, it was established in 2002 and given formal status in 2003. (OAU, 1963-1999). All of us in Africa are working together to create an integrated and prosperous continent that is a dynamic force in the global arena.

The following positions are currently up for grabs:

Service Delivery Advisor is the name of the position

986 is the Requisition ID.
Ethiopia’s capital city of Addis Ababa
It is under the direction of the Director General of the Directorate or Department
There are 0 direct reports and 0 indirect reports in this position.
The position has been rated P5.
It is a regular contract.

Job’s Purpose

Ensures that the strategic objectives of the directorate and the AU’s overall aims are met through managing and directing daily activities of the Director General’s Office.
Primary Purposes

To assist the Director General and service departments in their coordination of responsibilities, this position provides technical and intellectual assistance.
Monitor the efficacy of the Office’s assistance for AU by identifying best practices and tracking their implementation.
Participates in developing strategies to ensure the coordination of service departments’ activities and the implementation of a corresponding business continuity plan.
Supports the establishment of subject networks, discussions, and meetings on collaboration, cross-departmental, and cross-organizational ties. ;
As needed, provides technical assistance in the area of specialization for system review and implementation projects.
Management, supervision, and training of the Office of the Director General’s workers; Ensures the timely delivery of the directorate’s goals and effective staff performance evaluation; Designs strategies and programs to support the Office of Director General’s efficient execution..
The Office of the Director General maintains regular working relations with key stakeholders in Member States and partner institutions in order to carry out its mandate.
Attends conferences on behalf of the organization and speaks on its behalf.
Monitoring budget execution at division level and assisting in the development of monthly financial reports are some of the responsibilities of this position
The ability to attract, retain, and motivate a diverse workforce is made possible by creating a healthy work environment that encourages communication and the exchange of ideas.
Assumptions of Duty

Review and provide an update to the Director General on documents/communications/files received from the Chairperson/Deputy Chairperson/Commissioners, while respective service departments are expected to take action.
Ensures that the Director General has all the information he needs to communicate swiftly and accurately with Commissioners, Chairpersons, and Deputy Chairpersons on the current state of files and their ongoing review.
Oversees the ODG’s unified archives management system and all of its activities and programs.
External service departments are managed by this office, and meetings relating to this subject/program are organized by this staff member.
Advises the Director General on budget formulation and implementation for service departments and independent offices and organs.
The Commission’s yearly work plan and performance targets, as well as their budget implementation records, are monitored and tracked.
Establishes yearly Commission performance goals and provides technical assistance and advice to the Director General in preparing reports to the Chair and Deputy Chair on how well service departments are progressing with their execution of their annual work plans;
The Office of the Director General (ODG) supports the Director General in the coordination of the preparation of the Chairperson of the Commission’s annual performance report for consideration by the Executive Council, reflecting the overall Commission’s performance in its various directorates, in terms of budget, program’s execution, and conformity to plans;
Oversees and coordinates the gathering of data and the preparation of quarterly activity status reports for the Director General’s review and approval, and makes recommendations to drive departmental action plans.
The support provided by this person is to help the office implement/prepare/improve work practices, making sure that they are documented in manuals.
Internally and at Commission level, in coordination with relevant departments, ensures proper implementation of process and procedure manuals; allows for the creation of synergy between strategic orientation and operations of service/support departments, while ensuring that program duplication is avoided.
Accomplished academics and relevant experience that is needed

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Twelve (12) years of relevant professional experience with at least seven (7) years in a senior management or advisory role preferably in an inter-governmental organization or national government/public service, an international or regional institution, or a related field with a recognized master’s degree in public administration, business administration, finance, economics, law, finance, management, or international relations
Service departments and related files in both public and private enterprises are required for this position. Extensive experience in strategic level coordination and facilitation.
Knowledge of how to design and implement new procedures, systems, and processes. Policies, norms and processes are understood by those who are educated in them.
Having a Project Management certification will be an extra bonus.
The following knowledge and abilities are required:

The ability to lead and manage others.
Skills in investigation and analysis
Communication and negotiating abilities
The ability to plan and organize
Working knowledge of AU policies, standards, and processes is required. Skills in writing, presenting, and presenting information
Expertise in Microsoft Office applications (such as Powerpoint, Word, Excel, and Infographics) as well as AU computer software.
Knowledge of how to find and use the right technology to increase program performance.
Ability to work in a multi-cultural context and in groups (political and diplomatic work environment).
As a candidate, you should be fluent in at least one of the official working languages of the Association of United Nations (French, English, Arabic, Portuguese, or Spanish).
Competencies for leadership:

Perspectives from a Long-Term Perspective
Managing Change and Developing Others
Core Competencies in Risk Management

Creating connections
Create a Culture of Accountability Culture
Orientation Towards Learning
delivering a powerful message
The ability to carry out a task in a functional manner:

Imaginative reasoning
Disclosing and exchanging information about one’s job
A Purposeful Pursuit of Success Fosters New Ideas
Appointment Duration

On a conventional term contract for three years, the first twelve months will be considered a probationary period. After then, the contract will be for a two-year term that can be extended if both parties’ performance and deliverables are deemed sufficient.
Gender Equality:

As an equal opportunity employer, we highly encourage women to apply for positions with the AU Commission, as well.

Additional fluency in another AU language is an extra bonus for those who are proficient in one of the AU working languages (Arabic, English, French, Portuguese, and Spanish).

Basic salary of US$ 50,746.00 (P5 Step 1) per year, plus other related entitlements such as post adjustment (46 percent of basic salary), housing allowance (US$ 26,208.00 per year), and education allowance (100 percent of tuition and other education-related expenses for every eligible dependent up to a maximum of US$ 10,000.00 per child) for internationally recruited staff and a maximum of $3,300 per child per year for locally recruited staff.

Application Closing Date
28th February 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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